7 Benefits of Cloud based Call Centers.
Cloud based call centers are the trending call center technology advancements in the digital era. Until recently, call centers used to be tentative about moving from the traditional on-premise solution to a cloud based platform. But then the pandemic & extended lockdowns meant call centers had to take a fresh look at doing business and the changes they needed to embrace. Calling agents were not only working from home but were spread across geographies.
This situation had rendered many existing on-premise call center solutions inadequate. Companies getting back to business began trimming costs wherever possible. They realized that operational costs were higher for on-premise call center solutions. Also hiring IT support professionals, leased office space, and purchasing expensive hardware only added to the cost burden
Cloud-based call centers and its advantages
The only beneficial way to go forward is by adopting the cloud based call center solutions and technology. Taking the cloud route meant, the call center owners could relax as their remote agents could now access CRM’s and call customers and receive calls from anywhere using their mobiles. Looking at the benefits, more and more companies started migrating towards cloud based call center platforms for smooth operations.
Benefits of cloud based call center solutions:
- No upfront expenditure on hardware like Server, PRI etc.
- Can connect with WFH agents from any geographical location
- Easy to deploy
- Flexible & scalable
- Robust and reliable
- Requires minimal support
- 99.9% uptime and SLA guaranteed
Companies leveraging cloud based call center solutions and technology
Below are a few happy customers who tried out our cloud setup, saw the benefits and are adding numbers month on month:
- Agate Business Services – 120 users
- Offshoot BPO – 200 users
- New Opportunity Consultancy (NOCPL) – 50 users
- Voice Clarity – 50 users
- Medspark Global Solutions– 50 users
ConVox cloud based call center software
Convox has helped a large number of customers transition from on-premise call center solution to cloud based call center platforms smoothly. Customers have the benefit of a monthly subscription model which is based on the telecom resources they consume during the month. In other words, it’s a pay as you go model.
Convox call center software can be deployed in no time on cloud with the added advantage of integrating with top CRM’s and other customizations managed by our able delivery and development teams. Various Agent and MIS reports are available real-time to the customer to analyse their performance.
The biggest plus with Deepija Telecom is, apart from being one of the best and top call center software providers; it has its own state of the art, Tier 3 data center at Hyderabad. It boasts of complete data center infra in terms of telecom lines, servers and other hardware with round the clock support, ensuring our clients get best possible uptimes with all compliances in place. Other Data Centers in Mumbai, Bengaluru and Ahmedabad help our customers from different locations connect on cloud seamlessly.
In a short span of time, Convox has established itself as a top cloud solution provider, for companies looking for an end-to-end call center solution deployment. With the emergence of cloud technology, call center managers are looking at tighter spends on calling projects with best in class dialer. One can safely assume that the cloud based call center solutions and platforms are the way forward.