Power of Call Masking Solution:
In the event, If you’ve booked an Uber Auto using your mobile number and find yourself waiting without the driver arriving, you may need to make a call to the driver for clarification.
However, in conventional scenarios, your mobile number becomes visible to the auto driver, posing potential risks of misuse and privacy concerns for both parties involved.
To address this issue, it becomes imperative to implement a solution that safeguards the mobile numbers of both the customer and the auto driver, ensuring a secure and private communication channel.
By incorporating such privacy measures, we can enhance the overall safety and confidence of users in the ride-hailing experience.
Call masking is a very useful solution that can assist in resolving the persistent privacy issue.
It will support companies in sustaining a formal rapport with their clientele.
With call masking, it is simpler to get in touch with the customer and the company without having to worry about their private information being discovered.
What is Call Masking Software?
Call Masking or Number Masking Solution enables a business or a company to allow two-way communication between their working agents and customers’ without sharing their personal mobile numbers (Both the parties).
It builds trust by protecting the privacy of their customers and agents without affecting their personalized experiences.
How does the Call Masking Software Work?
When two parties need to establish a connection without revealing their actual phone numbers, a call masking solution comes into play.
This software conceals the real phone numbers on both ends, ensuring a layer of privacy for the users. Here’s how it works:
When a caller dials a specific number, let’s say 666, the call is directed through the call masking software.
The receiver, in this case, sees a different number, for instance, 555, instead of the original caller’s number.
This seamless process effectively masks the identities of both parties involved.
Additionally, in the event of a call disconnection, users have the ability to dial back the masked number to reconnect with the original caller.
This dual-layered functionality not only protects the privacy of the users but also ensures a reliable means of re-establishing communication if needed.
The call masking software thus serves as a secure and versatile solution for maintaining confidentiality in telephonic interactions.
Features of Call Masking Software
1. No Infrastructure Worries
No need of any hardware or software installation, just plug and play the API and you will be getting business calls on your smart phone.
2. Simple API Integration
A simple API Integration enables users or customers to dial a call directly from the “Call” button present on the website or app.
3. Ensures Privacy of Both Parties
You can use the two-way masking to mask the personal phone numbers of both the parties and ensures maximum privacy during the conversation of both the parties.
4. Live Call Recordings
You can automatically record and listen to all the live conversations happening between the agents and customers and monitors their service quality in the call.
5. Download Call Detail Reports & Insights
By using our user-friendly portal, you can download all the call detail reports and insights on fingertips and keep a track of all your inbound and outbound calls.
6. Scalable Solution
Handle call volumes easily based on the calling trends with concurrent call capacity, scale capacity up and down and quickly add DIDs in the account.
Advantages of Call Masking Software
1. Fosters Client Loyalty
Call Masking Software might help you up your game and fosters more client loyalty.
You are always available to your consumers, and they may contact you with any questions.
If two phone numbers come from separate areas or data centers, call masking can also be employed in those cases.
The call won’t be impacted by any network problems in any location.
2. Ensures Privacy
Without disclosing the personal phone numbers of the customers, the call masking solution can connect users or customers with partners like as drivers, delivery agents, sellers, technicians, contractors, and other service providers.
3. Keeps Customers Data Safe and Secured
The Call Masking Solution can safeguard and hide the users’ personal numbers from being shared.
It makes sure all the transactions, engagements and interactions happening should remain within the platform.
You can have communication directly with users who booked the service without revealing their personal phone numbers.
Empower your business with our cutting-edge call masking solution, a technology embraced by leading industry players.
Join the ranks of grocery delivery organizations, package delivery companies, and renowned ride-hailing and food delivery apps like Uber, Ola, Rapido, Zomato, and Swiggy, who have already integrated our robust call masking tool into their operations.
Are you a business or organization eager to enhance privacy and security in your communications? Look no further! We’re here to assist you.
Unlock the potential of our Call Masking solution to safeguard sensitive information and elevate your customer experience.
Ready to experience the difference? Book a demo now!
Explore the seamless integration of our Call Masking tool and witness firsthand how it can revolutionize and fortify your communication strategies.
Don’t miss the opportunity to secure your business communications – take the first step towards a more private and protected connection today!